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Policies

All customers are required to show a Government issued Photo ID prior to boarding the shuttle.

Please be present 15 minutes prior to departure time, as we do leave on time.

Minor Travel/Parental Consent Form
Minors are required to show School ID or a photocopy of birth certificate prior to boarding. St. George Shuttle defines a minor as any passenger 12-17 years old. Children under the age of 12 must be accompanied by an adult. Every minor is required to have a signed Parental Consent Form prior to boarding the shuttle. Parental Consent Forms are available for download here. Forms are also available for pick up at our office, or we can fax them to you. Car seats or booster seats are required on children ages 5 years and younger, and are not provided by the shuttle.

Refund Policy Fares are non-refundable and can be used as a travel credit good for up to a year from the date of booking. Travel Credits are applied only to changes made 24 hours or more prior to the departure time. Any changes made within 24 hours of the scheduled departure will be charged for a new reservation.

Change Fee
A change fee of $5.00 is required from any passenger who makes a change to their reservation.

Parking
Passengers using any of our round trip services are allowed to park free of charge in our parking lot. Parking spots are available on a first come, first serve basis. To guarantee a parking spot, we have reserved parking available for $5 per day. Please call ahead to reserve this service.

Pet Policy
No pets are allowed to travel on the shuttle. Please read our policy here

Luggage Policy
Each passenger is allowed to check 2 bags + 1 carry on. Any luggage in excess of 3 pieces will be $5 per additional piece. Please contact our office if you have additional luggage requirements, as arrangements do need to be made beforehand.