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Policies

All customers are required to show a Government issued Photo ID prior to boarding the shuttle.

Please be present 15 minutes prior to departure time, as we do leave on time.



Minor Travel/Parental Consent Form
Children under the age of 12 must be accompanied by an adult. Children between the ages of 1-17 must have a government issued ID such as a Social Security Card or photocopy of childs birth certificate. Every minor is required to have a signed Parental Consent Form (PCF) prior to boarding the shuttle. Parental Consent Forms are available for download Here. Forms are also available for pick up at our office, or we can fax them to you. Car seats or booster seats are required on children ages 5 years and younger, and are not provided by the shuttle.

Refund Policy Fares are non-refundable and can be used as a travel credit good for up to a year from the date of booking. Travel Credits are applied only to reservations that are cancelled 24 hours prior to travel date. Any changes made within 24 hours of the scheduled travel date will be charged for a new reservation.

Change Fee
A change fee of $5.00 per passenger is required at the time changes are made to their reservation.

Parking
Passengers using any of our shuttle services are allowed to park free of charge in our parking lot. Parking spots are available on a first come, first serve basis and can only be used for a maximun of two weeks.
To guarantee a parking spot, we have reserved parking available for $5 per day. Please call ahead to reserve this service.

Pet Policy
No pets are allowed to travel on the shuttle. Please read our policy here

Luggage Policy
Each passenger is allowed to check 2 bags + 1 carry on. Any luggage in excess of 3 pieces will be $5 per additional piece. Please contact our office if you have additional luggage requirements, as arrangements do need to be made beforehand.

Lost, Stolen, or Damaged Items
St. George Shuttle is not responsible for items that are left behind on our shuttles but as a courtesy we will hold them for up to two weeks. If you believe you have left something on one of our shuttles after your trip please email info@stgshuttle.com or contact our office at 1-800-933-8320.

Where do we pick up and drop off at the SLC Airport?
We pick up by the first skybridge across from door 6 in terminal 1 in the drop off lane (middle lane). We also pick up by the second skybridge across from door 10/11 in the drop off lane (middle lane).

How to find our pick up location in Terminal 1?
At Terminal 1, the shuttle bus stop is located on Level Zero. From baggage claim, take the elevator or escalators (which are locatesd between carousel's 8-9 on the right side) down one level and exit the terminal building. Take the pedestrian crosswalk toward the covered parking garage to the courtesy shuttle stop. This is located in the second lane from the airport doors on the right side of the crosswalk between stalls 16-23.

How do we get to the shuttle from Terminal 3?
At Terminal 3, the inter-terminal shuttle is located on Level Zero in the center of the curb. The inter-terminal shuttle arrives to pick up passengers every 10-15 minutes and drops where we pick up at in Terminal one Zero level